FAQ of Brown Fused Alumina

Question 1: Are you a manufacturer or trader?

Yeah, We are the manufacturer of brown fused alumina. Also, we had a good business relationship with other abrasive media & refractory raw materials manufacturer moreover we have QC department which makes strict inspection on goods quality, packing so that we can provide a stable and quick delivery of all the products, All the producers we cooperate with have consistent quality and competitive prices.

Question 2: Do you have stock of Abrasive media or Refractory materials?

Yeah, we have a lot of stock. Just let us know the products you’d like or interested in, then we can send you the full information of the stock at once

Question 3: Can I get a sample for free? How long is the time?

Yes, certainly We will provide the sample is in free below 5 kgs for free, and the freight cost for free in 1kg We could arrange the existing pieces express delivery immediately For any unique samples requirement, it needs max seven days finished Usually we send samples by TNT, FEDEX, DHL, or UPS It takes 3-5days been to your hand.

Question 4:Can you customized quality, size, package according to the customer?

Yes, of course, The OEM is available. We will do the creation in your requirement and make your image come true.

Does question 5:Can Customer ask for the third-party certification?

Yes, No problem, but the Customer responsible for the charge.

Question 6: Could I buy 1 ton or 25kgs first?

Yes, you can email us what kinds of products you need; usually, the min-order quantity for sand is 1 ton, for powder is 25kgs.

Question 7: Warranty

Firstly, We make sure the quality before the goods to be packed, if clients get the item with Substandard products, We have a warranty for our clients, we will ship out the new replacements.

Question 8: Sample cost is refundable or not

Yes, Sample cost below 5 kgs can be refunded when bulk order is confirmed, But freight cost for more than 1kg is not refunded.

Question 9: What are payment terms?

Bank T/T, LC at sight, Westunion.

Question 10: What’s the lead time for bulk orders?

1.for 1~25 tons, it takes around 10~15days

2.For 26~200 tons,20-40days

We will try to deliver it with the promise of quality guarantee as soon as possible.

Question 11: Which method of transport would be better?

Generally, we suggest making the shipment by the sea which costs less. We also can follow another transportation method you asked for.

Question 12: Which country are your customers mainly distributed in?

Indonesia, South Korea, Russia, Canada, Singapore, Egypt, America, UAE, Saudi Arab, Vietnam, Malaysia, India, Pakistan, Brazil, Japan, and so on

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